Responses to FT Article: Death of Travel Guidebooks

The Financial Times article about new technology and the future of printed travel guidebooks was picked up on a Google Group called Travel Guide Writers, and brought up an excellent discussion on travel apps. All you budding travel writers should join this group to keep track on what's happening and new in the fast changing world of travel writing.

Here's the original post from the app vendor at Sutro:

Some thoughts and questions from the "other side" of this conversation

- I'm an App vendor that focuses on publishers with trusted content.

Promotion - There are 225,000+ applications in the Apple store, with the travel section growing by the day. We believe that creating the application is only a small part of the problem. Unless people purchase your application then you make no money regardless of how cheap it was to create it in the first place.
For people to find your application you either rely on luck, or you have to promote through other means such as web site or blog traffic. This is where the big name brands have the leg up - they built their brands when travel guides were physically printed books because they were big enough to bear the printing and distribution costs, and now they can leverage their brands to enable people to find their applications. Think about a LP book - how many people really recognize the author's name compared to LP's name? Yes, it is the author's (and editor's) work that created the book, but the brand is, in this example, LP.

Volume - Our applications are often in the top 12 "what's hot" list of the travel section on iTunes but the volume isn't where we want it to be. When we're the #1 travel application for a few days and still want to see increased volume, what does that say about the volumes of all of the other applications? This is a direct impact of the promotion piece above (we still need to help our publishing partners with their promotional pieces), but also raises the question of whether the market is yet ready for this new approach to delivering travel content. See below on this question.

Price - There is definitely a race to the bottom for application prices. Even LP has reduced their prices (across the board?) to less that $10; many travel applications are even lower than $5. We have heard that a $0.99 application is the sweet spot for Apple's developer iAd advertising as the conversion rate for a higher cost application will be too low to warrant the cost of the "pay per click" model that iAd offers - although we're not sure if that is general across all application types or specific to value add products such as mobile travel guides. A low volume at a low price is not a lot of money,whatever the revenue share split.

Shelf life- Newer applications covering the same destination are preferred by buying customers to older applications. This is human nature (magazines are always published a month ahead of time) but is also encouraged by Apple's store that by default lists applications
newest to oldest. A typical print guide book has a 24 month edition
life before being revamped for the subsequent print run. We find a one
or two monthly refresh of our applications helps to keep them higher
in the various lists. But refreshes have to be meaningful; you can't
just republish the same application with a new version number as
existing users will start to moan in the reviews, and a bad review is
hard to overcome. In our model we roll out new platform features every
few months to have a meaningful refresh. But in a "roll your own"
model" this could be hard to sustain, especially if a large number of
titles are published to have enough volume to put food on the table
and the only real means of improving the product is to add more
content.

Questions that we have at the moment are:

Is the market ready? Yes, there is a great deal of buzz around mobile
applications (it's why we're playing in his arena) but is the buzz
substantiated by people actually buying content? Big brands are able
to dump their books into a mobile application but is that just their
brand momentum carrying over into the mobile space for now? Given the
race to the price bottom how is the value of the content promoted so
that it bucks the pricing trend?

Travel books are likely to disappear, or have significantly less
volume - see the figures that started this thread. What replaces them?
Clearly the smartphone is the new "in" device with projected 10 times
growth in the next three years. So travel guide users are likely to
have a smartphone, but how is travel content delivered to this
platform in a way to make it appealing enough to make people pay money
for the content? Will we have to wait out a period where users have
tried the free Wikipedia content before realizing that there is a
reason to pay for content from an author that knows his/her stuff?

Is there a minimum size of publisher that can survive? Is the "anyone
can build a cheap application" belief even true? Yes anyone *can*
build a cheap application, but can they earn a living from it? Is the
traditional "big organization with lots of dependent authors" model
still true today and will be tomorrow? I wonder if some of the bigger
publishers are working towards maintaining this status quo - I would
if I was them. But does the technology enable newer author led
consortiums to build their "big enough organizations" to publish
electronically, and do authors want to even do this?

Are mobile applications just the "loss leader" to bring eyeballs and
wallets to other products? Is this true now, and if so will this be
true forever?

Even if money cannot currently be made from mobile applications, do
authors still need to produce applications to stake a claim?

If we could wave a magic wand and have the perfect mobile application
distribution solution tomorrow, what would it look it?

We have our own hypotheses and answers to these questions that we're
actively testing out and discussing with our publishers. But I'm very
interested in hearing the "author's viewpoint" to these questions,
whether publicly here on this forum or via a private message.

Regards,
Colin

Death of the Printed Travel Guidebook?

Financial Times recently looked at new technology and how new gizmos may eventually replace printed travel guidebooks. While it seems inevitable, I'd say printed guidebooks will remain dominant for the near future until the technology is sorted out and ebook readers and IPad clones bring down the cost significantly.

A few notable comments here, but do read the entire article and be prepared for some technology headaches.

“The publishing world has been talking for years about how we are going to follow the music industry down the pan,” says Mark Ellingham, founder of the Rough Guides series, which has sold more than 30m books worldwide.“I don’t think that is going to happen tremendously quickly for publishing in general, but travel guidebooks are absolutely the front line. In travel it makes much more sense to have digital rather than traditional paper books.”

And the latest news from the front line is not good. In fact, over the past two and a half years, guidebook sales in Britain have fallen off a cliff. Sales for 2009 were down 18 per cent on 2007, and if the second half of this year follows the first, 2010 will be down 27 per cent on 2007, according to data from Nielsen BookScan. If the current rate of decline continues, the final guidebook will be sold in less than seven years’ time.

Lonely Planet’s Australia guide sold 20,015 copies in 2008, and just 13,530 in 2009 – a drop of a third (again, the figures are from Nielsen BookScan, covering sales from British retailers). The Rough Guide to France, which sold 11,943 in 2008, fell 45 per cent to 6,561 the following year. Worse is that these are considered bestsellers.

Of course, the fortunes of individual titles fluctuate with the launch of new editions and the fashionability of destinations, but average sales across the whole range paint an equally bleak picture. Last year, the average UK sale of each title from the leading five publishers was around 1,500 copies.

The reasons behind this sales collapse are all too apparent – a combination of new technology and recession. Fewer people are travelling so buy fewer guidebooks, while those that do still go away are more likely to download free information online rather than spending money on a book.

Sales figures may be dire, the challenges mounting, but this summer there’s a buzz in the world of travel publishing, a sense of being on the verge of a totally new era. The internet allowed people to research their trips themselves before setting out, but smartphone apps and iPads travel with them. Suddenly the guidebook publishers, who for years seemed to be looking on from the sidelines, unsure of how to make websites work for them, have found themselves with a medium that makes sense.

“I could see that if you got in early and created the most compelling products then it could be fantastically lucrative as well,” says Douglas Schatz, who last year gave up his job as boss of Stanfords, the venerable London travel book shop, to become Lonely Planet’s managing director for Europe, Middle East and Asia.

Remember those guidebook sales figures? The average title selling just 1,500 copies a year? Compare that with the fact that during the volcanic ash crisis, 4.2m Lonely Planet apps covering 13 destinations were downloaded within four days. Admittedly they were being given away as a free promotion to help stranded passengers, but it hints at the potential.

Selling apps online also lets publishers cut out conventional retailers, who have been squeezing margins aggressively and often dictated at what price a book will be sold.

Of course, over the past couple of years have seen many travel-related apps, some from airlines, hotels and others in the travel industry; others as extensions of travel websites, and lots of them free. But this summer publishers are piling into the app market, hoping to persuade customers that it’s worth paying for an app that comes with the guidebook brand’s trusted tone and voice.

Last month Ellingham, who sold Rough Guides in 2008, launched Cool Places, a series of 30 slick apps to UK destinations, including St Ives, Brighton and Whitby. In June, Footprint Travel Guides released its first apps, with 50 being rolled out by the end of this month. Rough Guides’ new apps debut later this year, and last week Lonely Planet launched its new Compass app – the first augmented reality app from a mainstream guidebook publisher. Their jostling for position is given extra impetus by the assumption that the market will explode as mobile roaming charges fall.

So will the printed guidebook disappear altogether? One scenario sees print becoming the preserve of photo-led “inspiration” books, for armchair reading before you go away. But even that market could be squeezed by the iPad. Lonely Planet, for example, recently released 1,000 Ultimate Experiences, an innovative iPad book for pre-travel inspiration that mixes photos, text and video.

Another theory is that books will become niche products covering special interests or remote, developing destinations without mobile coverage or the visitor numbers to merit an app. Bradt – known for its guides to almost comically uncommercial destinations, including North Korea and Iraq – actually saw sales rise by 2.25 per cent in 2009. And one of the few real success stories of recent years has been Punk Publishing, which produces the Cool Camping and Wild Swimming series, and saw sales double in the last four years.

Freelance Writing Income Plunges to New Lows

It pains my heart, but freelance travel writing has been devastated by the internet. LA Times has the article.

Freelance writing's unfortunate new model

Freelance writing fees -- beginning with the Internet but extending to newspapers and magazines -- have been spiraling downward for a couple of years and reached what appears to be bottom in 2009. (Marc Russell)

James Rainey

With many outlets slashing pay scales, the well-written story is in danger of becoming scarce. The hustle is just beginning for new and seasoned freelancers.
By James Rainey

January 6, 2010
The list of freelance writing gigs on Craigslist goes on and on.

Trails.com will pay $15 for articles about the outdoors. Livestrong.com wants 500-word pieces on health for $30, or less. In this mix, the 16 cents a word offered by Green Business Quarterly ends up sounding almost bounteous, amounting to more than $100 per submission.

Other publishers pitch the grand opportunities they provide to "extend your personal brand" or to "showcase your work, influence others." That means working for nothing, just like the sailing magazine that offers its next editor-writer not a single doubloon but, instead, the opportunity to "participate in regattas all over the country."

What's sailing away, a decade into the 21st century, is the common conception that writing is a profession -- or at least a skilled craft that should come not only with psychic rewards but with something resembling a living wage.

Freelance writing fees -- beginning with the Internet but extending to newspapers and magazines -- have been spiraling downward for a couple of years and reached what appears to be bottom in 2009.

The trend has gotten scant attention outside the trade. Maybe that's because we live in a culture that holds journalists in low esteem. Or it could be because so much focus has been put on the massive cutbacks in full-time journalism jobs. An estimated 31,000 writers, editors and others have been jettisoned by newspapers in just the last two years.

Today's reality is that much of freelancing has become all too free. Seasoned professionals have seen their income drop by 50% or more as publishers fill the Web's seemingly limitless news hole, drawing on the ever-expanding rank of under-employed writers.

Low compensation

The crumbling pay scales have not only hollowed out household budgets but accompanied a pervasive shift in journalism toward shorter stories, frothier subjects and an increasing emphasis on fast, rather than thorough.

"There are a lot of stories that are being missed, not just at legacy newspapers and TV stations but in the freelance world," said Nick Martin, 27, laid off a year ago by the East Valley Tribune in Mesa, Ariz., and now a freelancer. "A lot of publications used to be able to pay freelancers to do really solid investigations. There's just not much of that going on anymore."

Another writer, based in Los Angeles, said she has been troubled by the lighter fare that many websites prefer to drive up traffic. A new take on any youth obsessions ("Put 'Twilight' in the headline, get paid") has much more chance of winning editorial approval than more complex or substantive material.

The rank of stories unwritten -- like most errors of omission -- is hard to conceive. Even those inside journalism can only guess at what stories they might have paid for, if they had more money.

Media analyst and former newspaper editor Alan Mutter worried last month about the ongoing "journicide" -- the loss of much of a generation of professional journalists who turn to other professions.

Writers say they see stories getting shorter and the reporting that goes into some of them getting thinner.

A former staff writer for a national magazine told me that she has been disturbed not only by low fees (one site offered her $100 for an 800-word essay) but by the way some website editors accept "reporting" that really amounts to reworking previously published material. That's known in the trade as a "clip job" and on the Web as a "write around."

"The definition of reportage has become really loose," said the writer, also a book author, who didn't want to be named for fear of alienating employers. "In this economy, everyone is afraid to turn down any work and it has created this march to the bottom."

One Los Angeles woman who also requested anonymity writes frequently for women's magazines and fondly recalls the days when freelance pieces fetched $2, or even $3, a word. Though some publications still pay those rates, many have cut them at least in half. And story lengths have been reduced even more drastically.

The writer, who once could make $70,000 a year or more, said she is now working harder to bring in half that much. "It's just not a living wage anymore," she said.

Los Angeles freelancer Tina Dupuy gained acclaim last year when she posted a YouTube video to shame editors at the Tampa Tribune into paying her $75 for a humor column on the "birthers" -- the political activists who contest President Obama's U.S. citizenship.

Up for a challenge

She said many other papers have stopped paying for opinion columns altogether --narrowing op-ed contributions at some papers to those already in syndication or those with day jobs at chambers of commerce, corporations, think tanks and the like.

"These corporate-sponsored pieces threaten to push people like me out," Dupuy said.

That's not to say that she is getting out of the business. After an earlier career in stand-up comedy, Dupuy has learned to hustle and to be "psychologically very adept at rejection."

It can be challenging, but Dupuy makes a living. "For someone who had to drive for hours to get to a gig -- to get $100 and a beer bottle thrown at them -- this is heaven," she said.

Indeed, relative newcomers like Dupuy or those who have spent their careers as freelancers -- like Matt Villano of Healdsburg, Calif. -- sound much more resilient about the revolutionary changes in publishing than the former staff writers and longtime freelancers.

The 34-year-old Villano -- whose outlets include the San Francisco Chronicle, Fodor's travel guides, Casino Player and Oceanus magazines -- said some writers struggle because they have fuzzy, arty notions about their work. They need to act more like small business people, Villano said, diversifying their skills and the outlets they write for.

Despite the endless hustle, Villano said he would not give up a career that has taken him from whale watching in Maui to the baccarat tables of Las Vegas. "I like the diversity," he said. "I like doing it on my own terms."

Villano strikes me as considerably more resilient, and sunny, than most people who write for a living. To make a go of it, the majority will require not only his flexibility, but a return of a more stable financial base for journalism.

With the advertising-driven income in a state of disarray, the source of future freelance dollars remains in doubt.

Philanthropic, nonprofit sites (ProPublica) will take up some of the slack, while other new models (Spot.Us) ask consumers to make micro-payments to put writers on specific local stories. Other websites (True/Slant) pay bonuses for stories and commentary, with writers getting paid more as they deliver bigger audiences.

It's hard to say if any, or all, will succeed. But the sooner they can take the free out of freelance, the better. Until they do, we can only imagine what we'll be missing.

james.rainey@latimes.com

Guest Editorial

And here's an editorial from a former Moon travel guidebook writer:

OUTSOURCING MOON
by X-Moon, Delhi bureau

Bill Newlin has announced that he is outsourcing all guidebook writing to a company based in Bangalore, India. Further questioning reveals that this company is in fact a plantation where monkeys have been trained to climb trees and twist off coconuts. With the recent rapid decline in world coconut production, unemployed monkeys have been ingeniously retrained by the Bangalore plantation owners to modify content for Moon guidebooks.

There are estimated to be 2,000 monkeys typing away on 2,000 typewriters.

They are divided into huts by continent: North America, Latin America, Asia and Europe.

"The maps have proved problematic," said Bill, "but otherwise, the gibberish is adequate for most travel needs. It's an ideal match for Moon because we pay them peanuts." Bill also mentioned that he is pleased that the monkeys will not dispute the format of the material. They apparently do not go berserk if print-size is drastically reduced, or the work is printed on paper so thin you can see through it. They tend to go berserk, however, if the peanut supply dwindles.

Bill spoke further: "The disconnect we were having with the human writers was causing a lot of aggravation in our editorial offices. What the chimps do is take older editions and change one word on each page, which then passes for the new edition. That's all we need really. Most of our readers don't give a fig about content anyway. What they need is the security blanket of some sort of guidebook to hold. And that's what we give them."

Next on the horizon, Newlin is thinking seriously about outsourcing cover designs to elephants in northern Thailand. "I have heard that they are quite capable artists and very adept with their trunks. Of course, the cost of feeding them is far higher than the monkeys, but still well below human designer rates, even those of starving artists in garrets." Newlin is currently looking into cheaper sources of feed for the mammoth designers, in order to cut costs.

The Art of Travel Writing

I'm not sure of the connection between getting an online graduate degree, and the superb list of resources for prospective travel writers listed below, but somebody did a helluva job collecting links to all kids of useful sites. Great job, Kelly!

If the idea of travel writing leaves you with visions of luxurious vacations in exotic locations completely free of charge and all you have to do is write down your experiences in return, then you need to read the information below. Travel writing is a highly competitive profession, one that doesn’t pay especially well unless you make it to the top, and free travel is usually reserved for the very best writers. However, if you love to travel as much as you love to write and are sure you have something to offer to readers, then you will find the following information incredibly helpful as you pursue a career in travel writing. Below, you will find advice from professionals, tips, opportunities to get to know other travel writers, organizations for travel writers, places to find writing jobs, and resources for traveling.

Graduate Degree Blog

Hard Times at Lonely Planet (slight return)

Another report about the recent layoffs at Lonely Planet.

Melbourne-based guidebook behemoth Lonely Planet will announce the sacking of 50 staff tonight -- around 10% of its global workforce -- as the global economic downturn continues to gut the tourism industry and guidebook sales.

Staff at Lonely Planet’s Footscray office were informed of the layoffs this morning with management calling a meeting this afternoon to discuss the changes and tap shoulders. A formal announcement is due at 9pm tonight to tie in with owner BBC Worldwide's London-centric media strategy.

A spokesman for Acting CEO Stephen Palmer confirmed the cuts to Crikey this morning and said they will impact all areas of the business. Affected staff were still in the process of being informed that they were out of a job when Crikey called.

In an emailed statement, Palmer said the situation was a "difficult" one but that the company had no choice in the context of the economic downturn.

"I recognise that this is a terribly difficult time, particularly for those whose jobs will be made redundant. I would like to reiterate that I would not have taken this action if there was any way I could have avoided it."

Palmer said the cuts were spread across the Lonely Planet's US, UK and Australian offices and did not comment on the specific divisions affected. But sources have told Crikey that the entire online content production division has been dismantled with extra cuts to be made in support roles. The book production section is said to be immune while images staff and commissioning editors appear to have also escaped the axe.

The cuts were foreshadowed on Monday when BBC Trust chairman Sir Michael Lyons gave a speech in Cardiff indicating BBC Worldwide’s operations will be scaled back to focus on its core commercial business of repackaging the Beeb's archive for DVD sales. UK MPs have savaged the company for the $250 million Lonely Planet purchase, claiming it has no links to its core business. The BBC is also under pressure from the UK government to use its licence fees to bail out Channel 4. BBC Worldwide made 112 million pounds last year.

Louise Connor of the Media Entertainment and Arts Alliance said she wasn't surprised at the decision in the context of the global tourism meltdown.

"It’s sad to see decisions made in England affecting so many jobs in Australia," she added.

Lonely Planet staff tell of a sense of foreboding that has gripped the Footscray office over the past few months. Palmer has regularly used company-wide meetings to give frank assessments about revenue problems and website cost blowouts. Sources say that once the new website was completed, the heat was on middle management to justify ongoing staffing levels.

In October 2007, original owners Tony and Maureen Wheeler sold Lonely Planet to BBC Worldwide for around $250 million. The Wheelers retained a 25% stake and are still swimming in the proceeds of the deal, reportedly mulling plans to spend $12 million on a lavish production of Wagner’s Ring Cycle.

The latest lay-offs mirror a move taken by the Wheelers in 2004 when 40 staff were sacked and those remaining told to forgo a 3% pay rise in the midst of the SARS outbreak.

It is not known whether the 120 staff at Lonely Planet’s Oakland and London offices have been informed of the sackings

Crikey

Hard Times at Lonely Planet

The worldwide economic collapse has hit almost everyone, including publishers of travel guidebooks, as shown by this recent announcement from Lonely Planet. Actually, I'm surprised that they only cut 10% of their labor force, but I do expect more retreachment as the year progresses. I've also heard that Avalon Travel Publishing and Moon Publications are in deep shit, cancelling several of their planned Europe guides, and getting lousy reviews at Amazon on some of their replacement guides to SE Asia. They saved some money with lower royalty rates, but cut off their noses.

Lonely Planet tells staff to pack their bags
Chris Zappone
February 25, 2009 - 2:53PM

Travel guide book publisher Lonely Planet has cut up to 50 positions as the demand for guidebooks shrivels in the face of global financial crisis.The cuts will affect staff in Australia, the US and Britain where most of the company's sales and offices are.

Before the cuts the company said it had 500 people on its payroll.The retrenchments are "directly related to the economic downturn because we're a global company,'' spokesman Adam Bennett said."It represents the decline of the guidebook market in tough times.'' Mr Bennett said the US and Britain, both of which are struggling with recession, represented a combined total of 60% of guide book sales.Lonely Planet, which is 75%-owned by the BBC's commercial enterprise BBC Worldwide, said it was consulting with employees, some of whom were not having their contracts renewed, while others were having their positions eliminated.

Acting chief exectuve Stephen Palmer said in a statement that the global market for travel was not expected to pick up soon."Even the most optimistic forecasts do not predict any sustained recovery until 2010 at the earliest, and even then it is likely to be slow and patchy,'' Mr Palmer said."The US, UK and Europe are all in recession, and these territories account for over 80% of our business.''Mr Palmer cited a UN World Travel Organisation forecast for total outbound travel to dip 2% this year.

But he predicted Lonely Planet's core markets would erode further with a 10% fall in the US, 5% in Britain and 2% in Australia."It has become clear that this economic situation is unprecedented, it will not just be a blip and we need to adjust our costs so we can manage through these tough times.''czappone@fairfax.com.au